Frequently Asked Questions
Everything you need to know about your Freida Rothman experience.
What materials are used in Freida Rothman jewelry?
Our jewelry is crafted using premium sterling silver, finished with 14K gold and rhodium plating. We feature signature hand-set cubic zirconia and custom-cut stones to achieve our distinct Brooklyn-inspired aesthetic.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided pouch when not in use and clean gently with a soft, lint-free cloth.
What is your shipping policy?
We offer complimentary standard shipping on all domestic orders over $150. Orders are typically processed within 1-2 business days, and expedited shipping options are available at checkout.
What is your return and exchange policy?
We accept returns and exchanges on unworn, non-final sale items within 30 days of purchase. Items must be returned in their original packaging with all tags attached.
Do you offer a warranty on your products?
Yes, we stand behind our craftsmanship. We offer a one-year limited warranty against manufacturing defects from the date of purchase. Please contact our customer service team to initiate a claim.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your package's journey.